学生援助服务

学生援助服务 is available to assist you. 请通过电话与我们联系 210-458-4985、电子邮件 studentassistance@pakata.net 或者打电话预约.

学生援助服务 serves as a central hub and collaborative resource to assist students with navigating academic and non-academic matters related to their enrollment to help them bring closure or resolution to their situation or circumstances and support their progress to degree completion and personal and professional development.
 
学生援助服务 promotes a student-centric approach and culture of care when providing services within a framework of informality, 中立, independence and confidentiality (with some exceptions).

联络学生援助服务       


服务范围

  • 通过积极倾听帮助学生, 识别和重构问题, 探索可能的选择和结果, 在适当的时候跟进.
  • Conducts an individualized review of a student’s record through the use of the University’s student record system to obtain an overview of the student’s enrollment, 学术历史, 和学习计划.
  • Maintains confidentiality unless there is knowledge of a potentially substantial risk or threat of harm to self or others or a potential violation of a law or University policy.
  • 鼓励妇女, 及时关注问题和相关的截止日期, and the development of a personal action plan to aid in the resolution of complaints and issues.
  • Provides information to help students make informed decisions about their enrollment or circumstances and assists them with navigating the University structure and various policies, 流程, 和程序.
  • Connects students to University support programs and services including referrals to on-campus subject matter experts and other resources in the community.
  • 与大学人员沟通, 各办事处及部门, 得到学生的允许, to aid in the resolution of complaints and issues in a timely manner.
  • 充当调解人或非正式调解人.
  • 支持任务, 大学的愿景和核心价值, 以及挽留学生的努力.

Note: If you have a complaint or issue related to your employment at 世界杯官方app, you may contact the 大学雇员表 who provides similar assistance to all student employees, 教师, 与员工沟通有关雇佣事宜.

 
方形起落架
导航问题
方形起落架
学生资源工具箱
方形起落架
年度报告

工作原理

The 学生援助服务 office provides advocacy and support for students by adhering to the following principles:

不拘礼节

  • The use of 学生援助服务 by students is voluntary and is an informal resource for students as they decide the best path to move forward with their concerns.
  • The Student Assistance Advocate does not participate in formal proceedings and is not part of any formal due process structure.
  • The Student Assistance Advocate does not make administrative decisions for the University and does not change or override University policies or appeal, 申诉或纪律处分决定.

中立

  • The Student Assistance Advocate serves in a neutral capacity.
  • The Student Assistance Advocate advocates for fair and equitable 流程 和程序.
  • The Student Assistance Advocate does not provide legal advice or services.

独立

  • The Student Assistance Advocate functions independently when deciding how to approach a particular issue or concern.
  • The Student Assistance Advocate has access to the University student record system and personnel when gathering information about 流程 和程序.
  • The Student Assistance Advocate compiles anonymous aggregate statistics of recurring concerns, issues or themes and makes recommendations to University leadership for institutional improvements or change.
  • The Student Assistance Advocate reports directly to the Senior Vice Provost for 学生事务 and Dean of Students.

保密

  • The Student Assistance Advocate respects the confidentiality and privacy of students when providing services.
  • 得到学生的允许, the Student Assistance Advocate will disclose pertinent information to University personnel to facilitate informal resolution of complaints or issues.
  • Exceptions to maintaining confidentiality include mandatory disclosures of information as required by law or University policy. Typical mandatory disclosures include but are not limited to:
    • 可能违反法律或学校政策的行为.
    • Potential substantial risk or threat of harm to self or others. This includes outreach by the University’s Behavioral Intervention Team.

常见的话题

Some common topics discussed with students include, but are not limited to the following:

  • 学术问题
  • 上诉和/或申诉选项
  • 上课
  • 沟通问题
  • 社区资源
  • 放弃课程或退出选择
  • 经济困难
  • 记帐
  • 校内支持服务和项目
  • 大学政策及程序

请求援助


联邦福利援助

学生援助服务 is proud to host a SNAP Benefits Representative to come onto campus and help our students receive SNAP Benefits and other federal benefits. Students will be able to meet with the SNAP Benefits Representative at the 学生援助服务 office in the Student Union.

The SA Food Bank has a team of experts that are here to help you apply for federal benefits created to assist students. Get enrolled with on-campus resources and access to community resources as well as food assistance.

  • 食品券
  • 医疗补助计划
  • 每各月
  • 健康的德克萨斯女人
  • 芯片
  • TANF
  • 医疗储蓄计划

日期

  • 1月26日
  • 2月9日
  • 2月23日
  • 3月8日
  • 3月22日
  • 4月5日
  • 4月19日
  • 5月3日
  • 5月17日
  • 5月31日

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